Frequently Asked Questions
How do I use your tea varieties?
How do your tub feeders work?
The grain, crumble or pellet is placed inside the tub. Chickens insert their head into the pipe and eat. This reduces wastage with lost grain on the ground and the associated rodent issues. If rodents are a big problem where you keep your chickens we can supply caps at an additional cost. These can be placed over the feeder at night when rodents are most active. .Â
Where do you source your tubs & drums?
Our tubs are sourced and made right here in Australia, and are certified as food grade.
We are extremely selective with the supply of our drums. All drums are from suppliers we have worked with for some time and have contained products for human consumption prior to their conversion. We never use a drum that has contained chemicals.
Do you deliver internationally?
Yes. We currently deliver throughout Australia and New Zealand. Some of our products are limited into NZ, whilst we gain assurance from MPI that these will not breach any biosecurity regulations. Any products visible(on our website) to NZ customers have clearance for delivery. If you are viewing from NZ, the prices will be shown in NZD.
Can I add to my order?
Yes. Please contact us if you wish to add to your order.
In most cases, as long as your order has not already dispatched, you will not need to pay another delivery charge.
Has my order been disptached?
Please login and check your order status. When your order has been dispatched you will receive tracking details directly to your email.
Sometimes our email may end up in your junk folder, but it should always show on your account page. For any queries don’t hesitate to contact us.
I ordered 2kg and received one bag, am I missing some?
With our seeds and feeds, these are ordered by the kg. If for instance you ordered 2 lots of sunflower seeds (1kg x 2) we may bag these together to reduce packaging.
If you would prefer your items bagged separately please send a note at the checkout and we will do this for you 😀Â
What does it mean if I purchase a backorder item?
If an item you are purchasing is displaying as ‘on backorder’, this means the the item has been ordered from our supplier and is due soon. We will dispatch the rest of the items in your order and once the backordered item arrives to us, this will be dispatched. Sometimes there can be delays with these items arriving to us which are out of our control. If an item you have purchased on backorder is taking too long, please contact us and we will happily provide you a refund.
What does it mean if an item is out of stock?
If an item is displaying as ‘out of stock’ this means we are awaiting stock, but don’t have a clear timeframe on arrival. If you enter your details at the instock notifier section of the product, you will receive an automated email as soon as the product is in stock again. Please note, if we have limited quantities and there are a large number of people waiting, you may receive the notification and still miss out if you aren’t quick enough!
Can I collect my order?
Yes you can click and collect from our location in Doonan 4562 QLD. This is by appointment only.
If you place an order for collection, we will contact you to arrange a suitable time for pickup. This will be via email, once your order has been processed. You can also check the status of your order anytime via your account.
Please do not arrive without prior arrangement.
Water outlets fitting instructions
Standard Water outlet training instructions
How do your waterers work?
Horizontal nipples:
These release water as chickens peck at a stainless steel section. The chickens soon pick up how to operate this system and it is both very clean and very durable. If you knock your waterer around in your ute tray this is the option for you. These are best suited to chickens, guinea fowl, and quail. Poultry learn this system quickly.
2. Automatic cups:
These cups are larger and self fill. Water sits permanently in the cup. There is no need for pecking to activate water. These are suited to a wide variety of animals including all poultry, waterfowl, aviary birds, cats, small dogs, and wildlife. These cups are also great for insects and lizards in your garden. If you have ducks or silkies (chickens) I would highly recommend these cups.
3. Standard cups:
Our most popular and longstanding product. These cups have a yellow tongue inside which releases water as chickens peck it. These cups are durable and remain clean as water does not constantly sit in them. These are best suited to chickens, guinea fowl, and quail. Poultry learn this system quickly. If you have silkies in your flock, or ducks, I would recommend the Automatic cup option.
