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Refunds & Returns

Please choose carefully before purchasing, or ask us for some advice.

If you are not 100% satisfied with the product you received please don’t hesitate to contact us as soon as possible.

 

If you have changed your mind:

Items must be returned unopened, unused, and with intact original packaging. Customers are responsible for all return shipping costs.

Please contact us before sending a return for postal information. Once the item/s are received, we will contact you to arrange replacement products or if eligible a refund.

Used or damaged products will not be accepted and will be returned at the customer’s expense.

Shipping fees are not refundable,

If you wish to return a product please include a note describing the problem and the original order number.

Returns can be sent to – The Good Life Backyard, 171 Wust Rd, Doonan 4562 QLD.

 

If your package arrives damaged:

Please supply photos asap to adam@thegoodlifebackyard.com.au

If your order is missing an item/s:

Please contact us as soon as possible with your order number.

Refunds:

Please allow up to seven days for refunds to be processed. Times may vary depending on your bank or how you paid.

For direct enquiries please email ros@thegoodlifebackyard.com.au

 

Purchased products are great. What you see is what you get and delivery was quick. Will purchase products again from The Good life Backyard.

Renata

Excellent customer service and quick delivery

— Tracey Atkinson

Great customer service and fast delivery. Thank you very much

— Cody