Shipping 

Deliveries within Australia 

Almost all parcels are shipped with Australia Post from our Sunshine Coast warehouse, with the exception of some larger bulky products which are shipped by courier directly from our partner warehouses. Other larger orders may also be shipped by Direct Freight Express rather than Australia Post if they are outside of Australia Post’s maximum allowable weights and dimensions.

Please ensure that your delivery address is complete and correct. In the event that a parcel is returned to us due to failure to collect from the post office or an incorrect or incomplete delivery address being provided, you will be charged a return fee (we simply pass on the exact fee that Australia Post charges to us which is $15.95+GST) along with a second delivery fee.

Deliveries to New Zealand (NZ)

We ship to New Zealand with EMS (handled by Australia Post). These orders are all shipped with full tracking services. 

Please ensure that your delivery address is complete and correct. In the event that a parcel is returned to us due to failure to collect from the post office or an incorrect or incomplete delivery address being provided, you will be charged a return fee, along with a second delivery fee (should you wish us to resend).

Please note, any products that include batteries will have the batteries removed prior to dispatch for international orders to ensure compliance with air freight and customs regulations.

Deliveries to the United Kingdom (UK) and to the United States of America (USA)

We ship to the UK and USA with EMS (handled by Australia Post). These orders are all shipped with signature required and full tracking services.

After your order is received, a shipping cost will be calculated. We will send you an invoice with the cost of shipping once calculated (usually within 24hours). Once this invoice has been paid, your order will ship. If you prefer to get a shipping quote prior to your order please email adam@thegoodlifebackyard.com.au with your requirements.

Please ensure that your delivery address is complete and correct. In the event that a parcel is returned to us due to failure to collect from the post office or an incorrect or incomplete delivery address being provided, you will be charged a return fee, along with a second delivery fee (should you wish us to resend).

Please note, any products that include batteries will have the batteries removed prior to dispatch for international orders to ensure compliance with air freight and customs regulations.

All orders

A tracking number will be emailed to you shortly after your order is dispatched.

We strive to have your order dispatched as soon as possible after order however we cannot provide any shipping time frame guarantees and strongly recommend that customers place their orders well before the products are needed, particularly over peak seasons.

Lost or Delayed Parcels
Once an order has been dispatched and passed to the shipping carrier, delivery is outside of our control. While we will always do our best to assist in locating missing parcels and lodge investigations with the relevant postal or courier service, The Good Life Backyard cannot accept responsibility for items lost, stolen, delayed, or damaged in transit.

Any compensation or replacement will be assessed on a case-by-case basis and subject to the outcome of the carrier’s investigation and any applicable shipping insurance. Customers are responsible for ensuring shipping details are entered correctly at checkout. We recommend using a secure delivery address where parcels can be safely received.

Compensation or replacement is not guaranteed and is at the discretion of The Good Life Backyard and/or the shipping provider.

We currently do not deliver outside Australia, United States of America, United Kingdom and New Zealand. Please stay tuned as this may change in the future.